FAQ
Welcome to the P-Off FAQ Page!
Here, you'll find answers to the most frequently asked questions about our range of enzyme cleaners and all odour removing cleaning solutions and products at P-Off.
Whether you're looking for details on how to use our Bio-Enzymatic solution, information on shipping and returns, or guidance on choosing the best enzyme cleaner for your needs, we've got you covered.
Explore the topics below to learn more about how P-Off can help keep your pet-friendly home, garden, or commercial space urine-free, and absolutely clean and naturally fresh.
If you can’t find the answer you’re looking for, feel free to reach out to us for assistance.
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Q: Will I need to hire someone to come & install the P-Off Infill to my synthetic turf?
Thankfully, our P-Off Infill is an easy to apply product, which can be applied to your synthetic turf with a few simple steps.
Q: What synthetic turf do you recommend having for P-Off?
P-Off products can be applied to all synthetic turf, however, if you are a pet owner, we do highly recommend Silverback Lawn, from All Seasons Synthetic Turf, which is specifically designed for pet owners.
Q: Can I apply P-Off to surfaces other than synthetic turf?
Yes, you can apply P-Off to any porous surfaces, which includes patio areas, concrete and even in-home flooring mixed with your mop water.
Q: How do I setup my Hydro Foamer?
For a step-by-step 'how to' on setting up the Hydro Foamer, visit our How to use it page, which will provide you with two videos on setting up and using the Hydro Foamer.
Q: Where is P-Off based?
P-Off is based in Australia, with operational facilities in both Perth, WA and Melbourne, VIC. We sell our products Australia-wide.
Q: How does P-Off Infill stop my artificial grass from smelling?
Pet urine can build up in the sand infill and underneath in the cracker dust base over time causing the gas from the ammonia to release into the air and produce the strong smell of urine, if untreated. The P-OFFâ„¢ Pet Infill will absorb the urine on contact, which means the ammonia will be absorbed and not build-up in the synthetic turf backing, sand infill or base material. This will allow your artificial grass to smell pleasant year-round.
Q: What are odour eliminators and how do they work?
Odour eliminators use bio-enzymatic formulas to break down the organic matter causing bad smells, rather than just masking them with fragrance. This gets rid of the odour at the source instead of covering it up.
Q: Can odour eliminators be used on synthetic turf?
Yes. P-Off's odour eliminators are safe for synthetic turf and help break down bacteria and organic build-up that cause lingering smells, especially in high-traffic or high-heat areas.
Q: How do pet odour neutralisers get rid of urine smell?
Bio-enzymatic pet odour neutralisers use natural enzymes to break down the uric acid crystals in pet urine — this is what causes that lingering smell that regular cleaners can't fully remove.
Q: Can I use pet odour neutralisers on carpet and fabric?
Yes, P-Off's bio-enzymatic range is safe for use on carpets, fabrics, and soft furnishings, as well as hard surfaces. Always spot-test on delicate fabrics first.